01How to cancel
Cancelling takes less than a minute:
- Sign in and open your Account page.
- In the plan section, choose Cancel subscription and confirm.
- You will see the date your plan ends on the Account page.
02What happens after you cancel
Your plan stays active until the end of the period you already paid for, and you are not charged again. Until then you keep your plan features and can use your remaining credits.
When the period ends your account moves to the Free plan. Your creations stay in My Creations, and new downloads carry the Free plan watermark.
03Unused credits
Plan credits are tied to the billing period they were granted for and do not carry over once the plan ends. Credits from a credit pack stay on your balance. Credits have no cash value and are not refunded on cancellation.
04Refunds
Because every generation uses real computing time on third-party AI models, payments are generally non-refundable once credits have been used. We will refund you when:
- You were charged twice for the same plan or pack.
- A renewal went through after you had cancelled.
- You ask within 7 days of your first payment and have used none of the credits from it.
- A technical fault on our side stopped you from using what you paid for.
05Failed generations
If a generation fails on our side, its credits go back to your balance automatically. If they do not, contact us with the date and model and we will restore them.
06How to ask for a refund
Email support@higgsify.com from the address on your account with the payment date and the reason. We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually arrive in 5 to 10 business days.
07Changing plans
You can switch between monthly and yearly billing or move to another plan from your Account page. The new price applies from the next billing date unless the checkout screen says otherwise.
08Disputes
Please contact us before opening a dispute with your bank, as we can usually sort it out faster. Accounts with an open chargeback may be paused until it is resolved.